1. General Policy
At Vivify Soft, we strive to deliver high-quality software solutions that meet or exceed our clients' expectations. Due to the custom nature of our development services, we have established the following refund policy.
2. Custom Development Services
Refunds for custom software development projects are handled on a case-by-case basis according to the following guidelines:
- Milestone Payments: Payments for completed and approved milestones are non-refundable.
- Cancellation Before Start: If a project is cancelled before any work has commenced, a 90% refund of the initial deposit may be provided (10% retained for administrative costs).
- Work in Progress: If a project is cancelled during development, the client will be billed for the hours worked or milestones reached up to the date of cancellation. Any excess deposit will be refunded.
3. Subscription Services
For any SaaS or maintenance subscriptions, refunds are typically not provided for the current billing cycle. You may cancel your subscription at any time to prevent future charges.
4. Non-Refundable Situations
Refunds will not be issued in the following situations:
- Change of mind after development has reached over 50% completion.
- Failure to provide necessary information/assets causing project delays.
- Third-party service costs already incurred (hosting, APIs, etc.).
5. Process
To request a refund, please submit a written request to itsupport@vivifysoft.in with your project details and the reason for the request. We will review and respond within 10 business days.