Privacy Policy - Vivify Soft

Vivify Software and Solutions Pvt Ltd.
Registered Office: Chennai, Tamil Nadu, India
Effective Date: 2026 | Last Updated: 2026

At Vivify Software and Solutions Pvt Ltd. ("Vivify", "we", "our", or "us"), we are deeply committed to protecting and respecting the privacy of every individual who interacts with our website and services. This Privacy Policy outlines how we collect, use, store, protect, and disclose your personal information when you visit our website or engage with our services.

By accessing or using our website, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree with any part of this policy, we request that you refrain from using our website or services.

We periodically review and update this policy to reflect changes in law, technology, or our business practices. We encourage you to revisit this page regularly to stay informed.

1. Information We Collect

In the course of your interaction with our website, we may collect the following categories of information:

A. Personal Information

Personal information refers to data that can be used to identify you directly or indirectly. This includes:

Full name, email address, phone number, and postal address
Information you submit through contact forms, inquiry forms, or quote requests
Skype ID or other communication handles voluntarily provided
Details shared during project discussions or service onboarding

B. Technical and Non-Personal Information

When you visit our website, certain information is collected automatically by our servers and analytics tools:

IP address and approximate geographic location
Browser type, version, and operating system
Pages visited, time spent on pages, and referring URLs
Device identifiers and screen resolution data
Aggregated usage and traffic statistics

C. Sensitive Information

Important: We do not intentionally collect sensitive personal data such as government-issued identification numbers, financial account details, health records, or biometric data. If any specific service requires such information, we will seek your explicit consent and explain its purpose prior to collection.

2. How We Use Your Information

The information we collect is used strictly for legitimate business purposes and to improve the quality of services we deliver. Specifically, we use your data to:

Respond to your enquiries, service requests, and quotation submissions
Provide, operate, and continuously improve our website and services
Process transactions and facilitate project-related communications
Send you service-related updates, notifications, and relevant announcements
Deliver marketing communications and promotional materials, only with your prior consent
Conduct internal research, analytics, and website performance assessments
Detect, prevent, and address security threats, fraud, and technical issues
Comply with applicable legal obligations and regulatory requirements

Important: We will only contact you with marketing-related content if you have explicitly opted in. You retain the right to withdraw your consent for marketing communications at any time.

3. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance user experience, analyse website traffic, and personalise content. Cookies are small data files stored on your device when you visit our website.

We utilise the following categories of cookies:

Technical Cookies

These are essential for the core functioning of the website, enabling features such as login sessions, form submissions, and privacy preference settings. Disabling these cookies may impair website functionality.

Customisation Cookies

These cookies remember your preferences and enable a personalised browsing experience. They may be set by us or by trusted third-party providers whose services appear on our pages.

Performance and Analytics Cookies

These cookies help us measure and analyse how visitors interact with our website â€” including the number of visits, page views, and traffic sources â€” enabling us to optimise performance and user experience.

Behavioural Advertising Cookies

These may be used by our advertising partners to build a profile of your browsing interests and serve more relevant advertisements on other websites. Rejecting these cookies will result in less targeted advertising.

You may manage or disable cookies at any time through your browser settings. Please note that restricting cookies may affect certain features and the overall functionality of our website.

4. How We Share Your Information

Vivify Software and Solutions Pvt Ltd. does not sell, rent, or trade your personal information to any third party. However, we may share your information in the following limited circumstances:

With trusted third-party service providers engaged for hosting, cloud infrastructure, payment processing, or website analytics â€” solely to the extent necessary for them to perform their services
With our business partners and affiliates for purposes directly related to the services you have requested, and only when such sharing is necessary
With law enforcement agencies, regulatory authorities, or judicial bodies when required to do so by applicable law, legal process, or governmental directive
In the context of a business merger, acquisition, or restructuring, where your information may be transferred as part of the transaction, subject to equivalent privacy protections

Important: We do not share personally identifiable information with third-party advertisers. Any data shared with analytics or marketing partners is aggregated and stripped of personal identifiers.

5. Third-Party Links and Embedded Content

Our website may contain hyperlinks to third-party websites, embedded widgets, or social media sharing buttons. Vivify Software does not control the content, privacy practices, or security of these external platforms and cannot be held responsible for their data handling policies.

We strongly advise users to independently review the privacy policies of any third-party website they visit through links on our platform. Navigating away from our website to an external platform is done entirely at your own discretion and risk.

Certain pages on our website may include embedded social media widgets or share buttons. Please be aware that these platforms may use their own cookies and tracking technologies to identify you across the web.

6. Data Storage and Security

We take the security of your personal data seriously and implement industry-standard technical and organisational measures to safeguard it against unauthorised access, loss, alteration, or disclosure. Our security practices include:

Encryption of data during transmission (SSL/TLS) and at rest
Role-based access controls and multi-factor authentication for internal systems
Regular security audits and vulnerability assessments
Secure and compliant data storage infrastructure
Staff training on data protection and confidentiality obligations

Important: While we make every reasonable effort to protect your data, no method of electronic transmission or storage is entirely secure. Transmission of data over the internet is done at your own risk, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as is necessary to fulfil the purposes for which it was collected, including satisfying any legal, regulatory, accounting, or reporting obligations. Once your data is no longer required, it will be securely deleted or anonymised in accordance with our internal data management procedures.

The specific retention period for your data will depend on the nature of the information and the context in which it was provided. If you have queries about our data retention practices, please contact us directly.

8. Your Rights and Choices

Subject to applicable Indian data protection laws, and where relevant, international regulations, you may have the following rights with respect to your personal data:

Right to Access: You may request a copy of the personal data we hold about you
Right to Rectification: You may request correction of any inaccurate or incomplete personal information
Right to Erasure: You may request deletion of your personal data, subject to our legal obligations to retain certain records
Right to Object: You may object to the processing of your data for marketing purposes at any time
Right to Withdraw Consent: Where processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of processing prior to withdrawal
Right to Data Portability: Where applicable, you may request your data in a structured, machine-readable format

To exercise any of the above rights, please contact our designated point of contact using the details provided in the Contact Us section of this policy. We will respond to all legitimate requests within a reasonable timeframe.

9. Children's Privacy

Our website and services are not directed at individuals under the age of 18. We do not knowingly collect, store, or process personal information from minors. If we become aware that personal data has been inadvertently collected from a minor without verified parental consent, we will take prompt steps to delete such information. If you believe a minor has submitted personal data through our website, please contact us immediately.

10. Amendments to This Privacy Policy

Vivify Software and Solutions Pvt Ltd. reserves the right to modify, revise, or update this Privacy Policy at any time to reflect changes in applicable law, our data practices, or operational requirements. Any revisions will be effective from the date they are published on this page, as indicated by the "Last Updated" date at the top of this document.

We encourage all users to review this page periodically to stay informed about how we are protecting your information. Your continued use of our website following the publication of any changes constitutes your acknowledgment and acceptance of the updated Privacy Policy.

11. Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of India, including the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and any successor legislation. Any disputes arising in connection with this policy shall be subject to the exclusive jurisdiction of the courts located in Chennai, Tamil Nadu, India.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the manner in which your personal data is handled, please do not hesitate to contact us:

Vivify Software and Solutions Pvt Ltd.
Chennai, Tamil Nadu, India
Email: contact@vivifysoft.com
Website: www.vivifysoft.com

By using our website, you signify your understanding and acceptance of this Privacy Policy.